Privacy Policy

ManaEd Ltd ("ManaEd", "we", "us", "our") is a company incorporated in New Zealand. We operate two products:

• ManaEd — a simulation-based learning platform for tertiary and vocational educators
• ManaEd Foundations — a simulation-based learning platform for K–12 and special education settings

This Privacy Policy explains how we collect, use, store, and share personal information. Where practices differ between products, we note this explicitly.

Contact: legal@manaed.app

ManaEd (tertiary/vocational):

We collect information about teacher and educator accounts only:

• Name and email address
• Institution name
• Subscription and billing details (processed by Stripe)
• Simulation usage data (session counts, timestamps)
• Platform activity logs

We do not store personally identifiable information about students in ManaEd. Student participation is facilitated through session codes without requiring student account creation.

ManaEd Foundations (K–12 / special education):

In addition to educator account data, Foundations may collect and store:

• Student names and identifiers (as entered by the educator)
• Student progress and observation records
• Notes and reports generated by educators about students

We use the information we collect to:

• Provide, operate, and improve our products
• Manage your account and subscription
• Send transactional communications (receipts, account notices, support responses)
• Monitor usage for billing accuracy (simulation run counts)
• Respond to support requests
• Comply with legal obligations

We do not sell your personal information to third parties, and we do not use your data for advertising purposes.

Both products use AI features powered by OpenAI's API. When you interact with AI-driven features — such as simulation facilitators, observation assistants, or report generators — the relevant input data is transmitted to OpenAI for processing.

• Inputs to AI features are processed on OpenAI's servers, which may be located outside Australia and New Zealand
• OpenAI's data processing is governed by OpenAI's Privacy Policy
• We do not send more data than is necessary for the AI feature to function

We use the following third-party services that may process your data:

Vercel Analytics collects anonymised usage data (page views, performance metrics). This data does not identify individual users.

Your data is stored in Supabase-managed databases. We implement row-level security controls to ensure data from one institution is not accessible to another.

Security practices include:

• Encrypted data in transit (HTTPS/TLS)
• Access controls and authentication requirements
• Row-level security policies on our database

No system is completely secure. If you believe your account or data has been compromised, contact us immediately at legal@manaed.app.

We retain your account and usage data for as long as your account is active, and for a reasonable period thereafter (typically 12 months). If you request deletion of your account, we will delete or anonymise your personal data within 30 days, except where we are required by law to retain it.

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, object to certain processing, or lodge a complaint with a data protection authority.

New Zealand users: Your rights are governed by the NZ Privacy Act 2020. Contact the Office of the Privacy Commissioner for complaints.

Australian users: Your rights are governed by the Australian Privacy Act 1988. Contact the Office of the Australian Information Commissioner for complaints.

To exercise any rights, contact: legal@manaed.app

ManaEd Foundations is designed for use by educators in K–12 and special education settings. We do not knowingly collect personal information from children directly. All student data entered into Foundations is entered by an authorised educator or institution administrator.

Institutions using Foundations are responsible for obtaining appropriate parental or guardian consent before entering student data into the platform, and for ensuring use complies with applicable education privacy laws.

If you believe student data has been entered without appropriate consent, contact us at legal@manaed.app.

If we make material changes, we will notify account holders by email or via an in-product notice. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.